1. Purpose and Scope
RR.1.1
Policy Objective
Shriji Academy aims to ensure a transparent financial relationship with its students. This policy outlines the conditions under which financial reversals (refunds) and product exchanges are permitted for both digital and physical educational assets.
RR.1.2
Dual-Category Governance
Our products are categorized into (A) Digital Content (Test Series, Courses, eBooks) and (B) Physical Materials (Books, Notes). Different regulations apply to each as detailed in RR.2 and RR.3.
2. Digital Content Policy
No-Refund Mandate
- RR.2.1: Digital assets are delivered instantaneously via server-side activation. Therefore, all sales are considered Final upon purchase.
- RR.2.2: Subscription "Change of Mind" is not a valid ground for a refund once the course dashboard is accessed.
- RR.2.3: Technical issues regarding device compatibility are the user's responsibility unless the platform itself is non-functional.
RR.2.4
Discretionary Digital Reversals
Refunds for digital goods may only be considered if: (i) Multiple payments were made for the same course due to a system glitch, or (ii) The course was never activated on the user's account despite a successful payment.
3. Physical Materials Policy
RR.3.1
The 72-Hour Window
Physical books are eligible for a return/replacement request only within 3 days (72 hours) from the time of delivery as recorded by our shipping partner.
RR.3.2: Mandatory Unboxing Evidence
We follow a strict "Video Evidence Only" policy. To claim a refund or replacement for physical goods, a continuous, unedited unboxing video must be provided showing the package seal being broken and the defect clearly visible.
4. Valid Cases for Returns
A return/refund request is only valid under the following specific scenarios:
RR.4.1
Logistical Errors
Receipt of a book title or edition that differs significantly from the one displayed on the order confirmation page.
RR.4.2
Structural Damage
Major printing errors (missing pages, unreadable ink) or physical damage incurred during transit (torn spine, water damage).
RR.4.3
Duplicate Billing
Cases where the payment gateway confirms two successful debits for a single order ID.
5. The Return Workflow
- Initiation: Raise a ticket via the "Contact Support" button with your Order ID and Unboxing Video.
- Verification: Our Audit Team will review the evidence within 48 business hours.
- Reverse Logistics: If approved, we will provide an RMA (Return Merchandise Authorization). You may be required to ship the product back to our Bilaspur hub via a tracked courier.
- Resolution: Upon receiving the returned item, we will either ship a fresh replacement (standard) or process a refund to the original payment source.
6. Refund Timelines
| Payment Method | Processing Time |
|---|---|
| UPI / Wallets | 2–4 Working Days |
| Credit / Debit Cards | 5–10 Working Days |
| Net Banking | 3–7 Working Days |
*Note: Timelines are subject to banking partner settlement cycles.
7. Failed Transactions
RR.7.1
Automated Reversals
If money is deducted for a "Failed" status order, the amount is held by the bank/payment gateway, not Shriji Academy. These are usually auto-refunded within 72 hours.
8. Governing Law
This policy is governed by the laws of India, specifically the Consumer Protection Act, 2019. All disputes are subject to the exclusive jurisdiction of courts in Bilaspur, Chhattisgarh.